Privacy Policy

Last updated: January 2024

Introduction

copper-savanna ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our automotive services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, and other contact information you voluntarily provide when submitting enquiry forms or booking services.
• Vehicle Information: Details about your vehicle including make, model, year, and service history when relevant to service requests.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Cookies: Small data files placed on your device that help us improve your browsing experience and analyse site traffic.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and service requests
• To schedule and manage service appointments
• To communicate with you about your vehicle and our services
• To improve our website and customer experience
• To analyse usage patterns and optimise our services
• To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Legal Requirements: When required by law or to respond to legal process.
• Business Protection: To protect the rights, property, or safety of our business, customers, or others.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records may be retained for the period required by applicable regulations.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

copper-savanna
47 Industrial Drive
Smithfield NSW 2164
Australia

Email: [email protected]